My work focused on the Part 3 — Boutique Training section of an interactive retail programme, dedicated to boutique situations, client privacy and responsible in-store behaviours.

Through realistic scenarios and decision-based interactions, this section helps retail teams understand how to manage client photos, personal notes, Salesforce usage and internal communication channels in a secure and professional way.

I contributed to the UX structure, interface design and visual direction, transforming compliance and client-data topics into clear, scenario-based interactions adapted to a luxury retail environment.